Epicor vs Infor: field service software comparison

Side-by-side analysis for field service teams evaluating these two platforms. Features, cost, and a stated recommendation.

Verdict: Epicor for most field service teams — lower entry cost ($80,000 vs $200,000 implementation floor) and faster time-to-value. Infor makes sense for larger organisations in Healthcare, Manufacturing, Distribution, Fashion where its deeper capabilities justify the cost.

Side-by-side comparison

Criterion	Epicor	Infor
Vendor	Epicor Software	Infor (Koch Industries)
Category	ERP	ERP
Deployment	Cloud (SaaS), On-premise	Cloud (SaaS)
Typical company size	SMB to Mid-market (50–1000 employees)	Mid-market to Enterprise (250+ employees)
Implementation cost	$80,000–$800,000	$200,000–$2,500,000
Implementation time	6–18 months	9–24 months
Pricing model	Subscription	Subscription
Best-fit industries	Manufacturing, Distribution, Automotive	Healthcare, Manufacturing, Distribution, Fashion
Compliance modules	SOX (partial), GDPR	SOX, HIPAA, GDPR
Integration approach	Epicor Integration Agent; REST APIs; EDI connectors	Infor ION middleware; REST APIs; pre-built connectors

Where they differ for field service

Epicor strengths: Manufacturing-first ERP; strong shop floor and MES integration; industry-specific modules.

Epicor limitations: Smaller ecosystem; UI dated in on-premise version; limited global multi-entity.

Infor strengths: Industry-specific micro-verticals (Healthcare, Fashion, Food); Birst embedded analytics.

Infor limitations: Smaller ecosystem; M3 and LN legacy products still common; support quality uneven.

Choose Epicor if

Your organisation fits the SMB to Mid-market (50–1000 employees) profile
You operate in Manufacturing, Distribution, Automotive
Your integration requirements align with Epicor Integration Agent; REST APIs; EDI connectors
Your implementation budget has room for the $80,000–$800,000 range
You need compliance coverage for SOX (partial), GDPR

Choose Infor if

Your organisation fits the Mid-market to Enterprise (250+ employees) profile
You operate in Healthcare, Manufacturing, Distribution, Fashion
Your integration requirements align with Infor ION middleware; REST APIs; pre-built connectors
Your implementation budget fits the $200,000–$2,500,000 range
You need compliance coverage for SOX, HIPAA, GDPR

Frequently asked questions

Which is better for field service: Epicor or Infor?

Epicor for most field service teams — lower entry cost ($80,000 vs $200,000 implementation floor) and faster time-to-value. Infor makes sense for larger organisations in Healthcare, Manufacturing, Distribution, Fashion where its deeper capabilities justify the cost.

How do Epicor and Infor compare on implementation cost?

Epicor implementation typically costs $80,000–$800,000 over 6–18 months. Infor typically costs $200,000–$2,500,000 over 9–24 months. Implementation services are the larger cost in year 1 for both.

Can you migrate from Epicor to Infor?

Yes. See the Epicor to Infor migration guide for what the data mapping, timeline, and hard parts look like. The reverse direction is covered at Infor to Epicor migration.

Get a quote for your shortlist

Tell us your team size and which platforms you're evaluating. We'll give you a realistic cost comparison and flag what the vendor quotes typically leave out.

Get a quote